- "Do better if we are not
the first one. Make efforts to accomplish what other people have failed to
achieve. Try it out if nobody has done so!"
Customers Talk, We Listen – The voice of the customer will always
drive the development of our strategic plans and actions. Living this value
is done by getting Customer Input and Expectations, at every
and by differentiating ourselves in How We Deliver to our customers.
Return Benefits to Customer – If you allow your partners to benefit
from the deal, they always come back and want to do business with you. There
will never be a shortage of opportunity! Doing business, we can
maximize profits as much as possible, but we should NOT seek nothing but
Continuous Improvement– Set breakthrough objectives, experiment and
learn every day, eliminate waste in our business processes, and benchmark
the best, then better them. Living this value is done through understating
that Change is a Must, and the use of Tools for Improvement. To live this
value each TOKO associate fosters an environment of continuous learning
Business System Tools which is the basis of our culture.
Innovation Defines Our Future – Individual and organizational
creativity will drive breakthrough ideas for technology, products,
solutions, and processes. We live this value by providing differentiated
customer solutions, creating products and services that improve quality of
life and environmental stewardship through Creative Thinking, and by
understanding What Innovation Brings.
We Compete For Shareholders – To
consistently attract and retain loyal shareholders, we must deliver
best-in-class results for profits, working capital, and cash flow. We live
this value by developing aggressive, yet realistic and measurable
performance objectives and consistently achieving established goals.
It takes focus, dedication, and living our values to achieve success for our
customers, employees, shareholders. Our Vision and Values help us to make
strategic decisions, allocate resources, and position us to provide
best-in-class results on a daily basis.